Services: Unfortunately, for spa services & rituals we cannot accept any refund request, all services (includes spa packages) purchased, booked or completed services are final and non-refundable. You may be able to exchange for another service of equal or less value if requested to exchange before 24 Hours of booked appointment. Services cannot be refunded on because of concern or expected results. We are committed to assist our guest with all their concerns and shall advise for correction in post treatment protocol and regimen to be followed. It may require a follow-up visit at the spa for free consultation.
Promotional or Special Offer Items: On Sale and Special offers items and services are non-refundable; any deposit for booking services or events is also non-refundable. Rescheduling of appointment can only be done before 24 Hours.
Gift cards, Gift Certificates and Packages: Unfortunately we can refund on Gift Cards, Spa Gift Certificates, Spa Packages, On Sale or Special offers, all sales are final and non-refundable. Some services in Spa Gift Certificates or Spa Packages can be exchanged for other services.
Products: Unused and not open products in original package can be requested for refund within 2 weeks of purchase.
Item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with proof of purchase from the spa. Request for refund can be made by contact us at 954-753-8800 or in person at the spa. You can always contact us at [email protected] for any refund/return questions.
Upon review of refund request we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or the credit card company to process and post the refund too.
No Show / Same day Cancellation: All no show appointments are non-refundable. Same day cancellations are non-refundable.